Church Hill Classics offers a hassle-free return policy with no restocking fees to ensure customer satisfaction. Purchases made directly from their website are refundable within 120 days, with options to replace the product or issue a refund, excluding shipping and handling fees. Returns require a Return Merchandise Authorization (RMA) number, provided by their Customer Service team, and must be in original, undamaged packaging. For damaged frames, replacements are fast-tracked and shipped within five business days, with all shipments fully insured. Personalized engraved plates and special-order items are typically non-returnable unless there’s an error or defect.
For purchases made through bookstores or affiliates, customers must follow the store's specific return policies. eGift cards are non-refundable and any returns for items purchased with them will be credited back to the card. Church Hill Classics emphasizes customer support and encourages anyone with questions to contact their Customer Service team for assistance.